Booking Terms & Conditions

Overland Travel

OSA Travel (2009) Ltd

OVERLAND TRAVEL

Phone: +44 (0)141-812-0925

Fax: +44 (0)141-812-1544

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How To Book & Contacting Us
Booking Conditions

OVERLAND TRAVEL BOOKING CONDITIONS updated 1st October 2008

1. HOW TO RESERVE YOUR HOLIDAY

When you have ascertained by phone or when your travel agent has provisionally confirmed that we have available space on the holiday of your choice a confirmation invoice will be forwarded to you normally within 7 days. When we receive your signed booking form with the appropriate deposits or final payments including any insurance premium, then a contract will have been made between you (the client) and ourselves (Overland Travel).

2. DEPOSITS AND FINAL PAYMENTS

A deposit of £25 for day trips or £50 per person for weekends is required with a completed booking form plus any insurance premium (deposits and insurance premiums are non refundable). All balances must reach Overland Travel at least 14 days before departure. The due date is shown on your invoice confirmation. No other reminder will be sent. All payments made by Credit / Debit cards including Maestro & Switch cards will incur a 3% surcharge.

3. LATE BOOKINGS

Direct bookings made through the main office with less than 14 days from departure date must be paid in full at time of booking with any Insurance premium by Cash or Credit Card. Please note we do not accept cheques as of 1st October 2008. Bookings made through any of our selling agents with less than 14 days from departure can be paid in the normal way i.e. Cheque, Debit Card, Credit Card, Cash.

4. CHANGES OR CANCELLATIONS

If after you receive conformation of your booking you wish to change any of your party or change tour or maybe departure date we will endeavour to do so providing we have written confirmation from the person who has signed the booking form. This will incur an administration fee of £25.00 each time. If for any reason you have to cancel your party or any person in your party and it is not covered by insurance the following charges will apply.

Period Before Departure within which written confirmation is received	Amount of cancellation Charge shown as % of cancellation Holiday Price
more than 28 days from departure	loss of deposits only
28 to 14 Days	40% of holiday price
13 to 7 Days	60% of holiday price
6 to 1 Day	90% of holiday price
Departure date or after	100% of holiday price

N.B. If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.

5. CONDITIONS OF CARRIAGE

All transport used by overland Travel is booked through our transport company OSA transport for which we are a selling agent. Where possible we will endeavour to seat clients where they wish to be seated, unfortunately sometimes this may not be possible due to seats already booked. We ask ALL clients not to smoke, drink alcohol or be under the influence of, or use abusive language whilst on the coaches. Overland Travel reserves the right to refuse a booking or terminate a client’s holiday in the event of unreasonable behaviour. It is expected of client’s to be at departure point 5 minutes before departure time, we cannot be held responsible for any loss or expense due to late arrival. Most of the excursions are included in your itinerary, but on some tours you may be given the opportunity to visit extra attractions for which there may be extra cost, the decision to take part in these extras rests with you. The safe running and operation of your holiday is down to your driver/courier, please respect his/her authority.

6. CANCELLATION or WITHDRAWL

On occasion due to circumstances out with our control Overland Travel may have to rearrange or withdraw the tour. Each tour must normally have a minimum of 25 people booked to allow the tour to run. Should this number not be reached 7 days before departure date we will contact you with an alternative holiday or full refund of monies (including insurance premiums), confirmed in writing. Coaches used by Overland travel are normally 49/51 seater coaches and under 3 years old and are fitted with toilet, video / DVD, drinks machine and seat belts, however it may be that a smaller coach with no toilet has to be used to allow the tour to run, due to smaller numbers. Overland Travel has the right to operate or run the tour with less than 25 clients.

7. COMPLAINTS

In the event of you or your party having a complaint please in the first instance contact your driver/courier or if your complaint is with one of the services i.e. Hotel, a senior member of staff should be told. Should the matter remain unresolved after a reasonable amount of time, contact should be made with Overland Travel’s office without delay followed by written confirmation of complaint no later than 14 days after completion of holiday.

8. PASSPORTS VISA & INSURANCE

Passports are not required for holidays within the UK. All clients travelling to Disneyland Resort Paris are required to have at least a full ten year British passport with SIX MONTHS LEFT TO RUN FROM THE DATE OF RETURN to the UK. If you are not a British citizen you should check whether you require a visa to visit France. Insurance is COMPULSORY on all Disneyland Resort Paris tours and can be purchased through Overland travel or purchased independently. It is also advised that a E111form is obtained and completed before leaving the UK, this ensures medical treatment can be received outside the UK. E111 forms can be obtained from any Post office or Social Security department.

9. PROTECTION OF CUSTOMERS MONIES

Overland Travel is a trading name of the OSA TRAVEL ORGANISATION Ltd and is a bonded tour operator which complies with the EC directive 90/314/Eec Article 5 “the package travel regulation1992” and satisfies the ABTA code of conduct clauses 2.8(1)dated April 1993, and all monies deposited for tour will be held in a trustee account until after your holiday.